Terms & Conditions
Please find below a brief description of our terms and conditions for placing an order with Rasha Kashou Studio
(Note That a more detailed T&Cs will be provided to you with your order form)
1. About Rasha Kashou Studio
We are a limited company, Rasha Kashou Studio Limited, registered in England; company number 13908099. In these terms we will refer to ourselves as “we” and “us” and use words such as “our”.
2. Our contract with you
The contract will commence its existence between us on the order date as listed in page 1, you have signed it in page 5 and you have paid the full deposit (a part payment equal to or greater than 50%) of the purchase price of the product, inclusive of VAT. Deposit payments are non-refundable after 14 days. Remaining amount to be paid (after the deposit) will need to be made in full 30 days prior to the agreed collection or postage date. Sample pieces, sale or reduced price items are non-refundable and non-exchangeable. In Bespoke/ made-to-measure products the contract will be signed and commence at the second dress fitting, where the materials will then be ordered 15 days after the contract start date.
3. The Product
Once you have chosen your product, relevant measurements will be taken to establish the size needed for your order. We will use the sizing charts provided by the brand you have chosen to purchase.
4. Providing the product
We will advise you of order timescales during the order process, for made to measure, it is recommended that you have a minimum of 3 dress fittings after your initial consultation and before you can collect your bespoke attire. Unless a fixed date for delivery has been agreed in writing, we will deliver the products within a ‘reasonable amount of time’, taking account of the complexities of any alterations to be made to the product and the location the product is being sourced from. By way of guidance only, products that are not in our stock can take up to 6 months to arrive and can take longer during peak periods. On occasions if the product is in stock, it can therefore arrive within a matter of weeks. The product will become your responsibility upon collection from us or once you have received it by mail. The product will fall under your ownership once you have made payment in full. This includes any extra charges and services that may have been added to your order. The product will be deemed as accepted by you even if you choose not to come and inspect the product.
5. Your right to end the contract
Should you change your mind within 14 days of signing the contract then the full amount paid, including the deposit, will be refunded in full and the contract will be null and void. Should you change your mind 15 days or more after signing the contract, the deposit will become non-refundable. However, any extra money paid can be refunded if you cancel the contract 60 days prior to the agreed collection/ postage date. Should you wish to cancel 59 days or less from agreed collection/ postage date then no money will be refunded.
6. Our right to end the contract
We may end the contract for a product at any time, by writing to you under special conditions such as failure to make payments, lack of information needed to fulfil the order or lack of time allowed to reasonably deliver the product.
8. Price and Payment
The price of the product will include VAT.
I. Accessories must be paid in full, at the time of ordering.
II. Bespoke/ Special pieces (garments or accessories) must pay a 50% deposit at the time of ordering, with the remaining balance to be paid in full 30 days prior to agreed collection/ postage date.
III. Gown orders must pay a 50% deposit at the time of ordering, with the remaining balance to be paid in full 30 days prior to agreed collection/ postage date.
IV. Sale/ reduced price items or off-the-rack sample pieces must be paid in full at the time of ordering and taken home the same day.
V. Any extra charges (such as alterations) will be due upon collection or before posting out and after the item’s retail price had been paid for completely.
GDPR Privacy and Cookies Policy
The site rashakashou.com is managed by Rasha Kashou Studio Limited based in 4a Lower Farm Barns, Bainton road, Bucknell, OX27 7LT. Registered under company number 13908099 with VAT number 424816692.
You can find below details of how we use your personal data;
1. Name and contact details are used to communicate with you via post, text, telephone and/or email. We will send you information and updates when necessary and these could be our latest promotions or designer events or simply provide you with excellent customer service when communicating with you about your orders. Your permission is needed to do this and it can be taken away at any time with a written request from you.
2. To manage and protect our site security, particularly to detect and prevent fraud.
3. We will use information about the device you use when you browse our site, which can include your IP address and device type (if you choose to share it with us), your location data, as well as how you use our website. This type of information helps us maintain site security and it highlights areas of improvement in our site.
4. Information from accounts that you link to us from (eg Twitter, Instagram, Google etc) will allow us to provide you with product recommendations and allow you to log in easily without creating an account with us, making purchases simpler.
5. Your responses to promotions, competitions and surveys will be used for those specific purposes.
You are not obliged to provide us with your personal data. However, not doing so may limit your shopping experience with us and we may not be able to provide you with our optimal overall customer experience. What is important to know is that you always have to option to change your mind about any data you supply us with.
Our customers’ stored data is anonymized and accumulated, so that you are not specifically identified. This also helps us with research and data analysis to improve our site and products.
Your personal data will be processed using IT and electronic tools, mainly via electronic and automated means, or via paper documentation (eg. Order forms).
When simply browsing our site, we do not generally collect personal data, but more “browsing data”. Our website’s platform automatically records some browsing data, such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows you to access the site and use certain services, though this browsing data may also be aggregated and then used by us anonymously to test that the site is functioning properly.
We will never sell any of your personal individual data, which we hold, on to third parties, this includes but is not limited to your name, address, email address or payment information. However, there are times when it will be necessary to share your data, if for example we needed to post something out to you via courier, or contact an independent seamstress etc. Credit reference agencies and fraud prevention agencies if necessary, to help tackle fraud. Companies that provide us with services for our business such as marketing agencies, advertising partners and website hosts. Social media accounts if you choose.
In all the above cases, we ensure that only necessary personal data is provided to these third parties to be able to perform the duties and activities assigned to them. We also undertake to do everything in out power to ensure that these companies use the data received exclusively for the purposes indicated by us and in compliance with the applicable regulations on personal data processing.
If at the time of registering for your appointment or processing your order with us you opt-in and consent to out marketing messages, we will send you information via email and/or text to keep you updated on new promotions and products.
Should you no longer wish to receive marketing messages, you are able to easily stop them at any time. You may object to any further use of your personal data by notifying us in writing (e.g. via email on firstname.lastname@example.org or text) and you can find ways of contacting us on our website’s contact us page. Once we receive your written notification to opt-out, we will update your information to ensure that you do not receive any further marketing messages. Please allow up to 48 hours for your systems to update and implement your instructions. This will not affect your service communications (such as order updates) as we will continue to keep up with these until the contract had been fulfilled.
We are obliged to inform you of your statutory rights under the General Data Protection Regulations (GDPR), which include:
The right to be informed about how your personal information is being used.
The right to access the personal information we hold about you (this is a free subject access request)
The right to rectify inaccurate personal information we hold about you.
The right to request that we delete your data, or stop processing it or collecting it.
The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.
The right to complain to your data protection regulator in the UK (the Information Commissioner’s Office)
If you wish to exercise any of these rights, have a complaint or just have questions, please do contact us.
This Policy may be reviewed and amended in order to comply with new legal provisions or altered procedures for data processing. We will promptly inform you of any update by publishing it in this section of the site and if significant changes are made, we will contact you at the email address you have provided, to forward you a copy of any significant updates.
We employ security measures to protect your personal data from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. However, the transmission of information using WiFi networks and cellular data networks may not always be completely secure and we cannot guarantee the security of data transmitted to us using our website.
We will store your data for as long as you allow us to and as long as it is needed to provide our services to you and provide you with support. We will store your personal data securely for the duration of your contract with us and 6 months after the date of the goods being provided to you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may also keep hold of some of your information as required.
Cookie – They are small files of data that are downloaded onto your electronic device used to access websites. Cookies allow a website to recognize a user’s device and help your browser navigate through the website by allowing you to log in automatically or remember settings you selected during earlier visits (amongst other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general, you can visit www.allaboutcookies.org